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emote Care

EMOTE CARE LTD — COOKIES NOTICE


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. Cookies contain information that is transferred to your device.


Use of Cookies


  • Strictly necessary cookies: required for the operation of our website (e.g. enabling login to secure areas, shopping carts, e-billing).
  • Functionality cookies: recognise you when you return, allowing us to personalise content, greet you by name, and remember preferences (e.g. language or region).
  • Analytical or performance cookies: recognise and count visitors and see how they move around our website, helping us improve how it works.
  • Targeting cookies: record your visit, pages viewed, and links followed to make our website and any displayed advertising more relevant. We may share this information with third parties for this purpose.

Terminology to help you understand cookies


First- and Third-party cookies:


  • First-party cookies are set by our website (the site shown in your URL bar).
  • Third-party cookies are set by a domain other than our website (e.g. advertising networks or analytics providers).

Session and Persistent cookies:


  • Session cookies expire when you close your browser.
  • Persistent cookies stay on your device for a set period or until deleted.

Cookies control and disabling cookies


You can refuse cookies via your browser settings or the cookies consent mechanism. Blocking certain cookies (e.g. strictly necessary cookies) may prevent access to all or parts of the website.


You can also delete stored cookies using your browser. Steps vary by browser—please use its Help section or vendor documentation.


To find out more about cookies, visit aboutcookies.org or allaboutcookies.org.


If you have any queries, please email info@emotecare.com.


Contact


If you have any queries concerning our use of your personal information, please email info@emotecare.com.


Cookies table


ServiceDetails
Google AnalyticsCookie names: _ga, _gat Party: Third party Purpose: Collect info for reports and improvements. Type: Persistent Expiry: 2 years Privacy notice
PostHogCookie names: ph_phc* Party: First party Purpose: Product analytics and UX improvements. Type: Persistent Expiry: 1 year Privacy notice

Important update

emote Care will be pausing operations from 31 January 2026.

No sessions can take place on the platform after this date.

We’ve shared further information by email, and if you haven’t received it or need support, please contact support@emotecare.com.

If you need urgent mental health support, please contact your GP, NHS services, or local emergency services.

FAQs

Why is emote Care pausing operations?

At this time, we haven’t been able to secure the funding needed to continue operating the platform. This means we can’t remain active for now.

When will emote Care pause?

emote Care will pause from 31 January 2026. No sessions can take place on the platform after this date.

What should I do if I’m currently using the platform?

If you’re an active client or therapist, we’ve shared more information directly by email about what this means and what happens next. If you haven’t received an email or have questions, please contact support@emotecare.com.